Amazon customer service tips and how to contact Amazon (2023)

We hope you don't have a problem with anything you That being said, accidents and mistakes do happen, and you may find yourself caught in the unfortunate situation of your order arriving incredibly late or not at all, or arriving damaged, defective, or with missing parts.


Just a note that some of the services we review are affiliate partners with us, so we may earn a commission if you visit one of them and purchase something. You can read more about how it works at

Whatever the problem, you'll want to contact Amazon customer service.

To contact Amazon by phone:

The easiest way to contact Amazon customer service is to use the toll free number at1-888-280-4331. If you need personal contact, please call and speak to a representative. If you want to solve your problem more effectively, please use the Amazon Guide Contact Process.

To contact Amazon using the guided customer service process:

  1. Log in to your Amazon account and clickAidin the menu on the right.
  2. ClickContact Us.
  3. Enter the details of your problem.
  4. choose fromEmail,telephoneLubchatas a way to solve the problem.
  5. Depending on your selection, clickSend an e-mail,Call me nowLubStart a conversationdeal with a customer service representative.

Need more details on how this process works? Read our step-by-step guide (with photos) below.

(Video) How to Contact Amazon Customer Service

Detailed instructions on how to contact Amazon through the guided customer service process

1. Sign in to Amazon. sign in (if you haven't already).

2. Get help from Amazon.

Scroll to the bottom of the screen and clickAidin the menu on the right.

Amazon customer service tips and how to contact Amazon (1)

3. Contact Amazon.

Mouse over "Need more help?" and clickContact Us. Once you do, you may be prompted to sign in (again); you can clickskip loginskip this step, but when you log in they will have your details ready when you contact them.

Amazon customer service tips and how to contact Amazon (2)

4. Explain your problem and choose a method to submit a problem report.

The next screen allows you to enter information that will give the customer support team a quick overview of the issue to help you resolve it faster. You don't have to provide all the information here, but the more you do, the better customer service can help you.

Amazon customer service tips and how to contact Amazon (3)

The first is "How can we help you?" Section. Click the buttons here to explain the type of product or service you need help with: an order, one of Amazon's exclusive products, downloadable digital content, or something else. Note that depending on which one you choose, you may get different sub-options. For example, if your problem concernsThe request that I made(as in the screenshot here), you can search and select the specific order you're having trouble with.

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Next up is "Tell us more about your problem." You can click the dropdown menu here to select details about the type of problem you are having with the selected product or service. Again, depending on what you selected in the previous section, you will have several sub-options. For example, you can specify that your order has a problem with the item itself, with a secondary problem where an item or parts are missing, and an additional secondary problem where an entire item is missing from the packaging.

Once you have entered enough information in the options above, the "How would you like to contact us?" window will appear. options will be available. Sometimes, depending on the options selected, they will suggest a specific way to contact customer support. Regardless, click one to start the contact process.

5. If you selected email, enter additional information and send the email.

If you choose to contact Amazon customer service by clickingEmailyou will see this screen.

Amazon customer service tips and how to contact Amazon (4)

ClickEdit elements or detailsto return to the previous screen if you have entered any data incorrectly. Otherwise, click the "Enter additional information" box and enter a more detailed explanation of the problem. Depending on the information you have already provided about your issue, you may be given a hint as to what to put here.

When you're done, clickSend an e-mail.

6. If you choose a phone, ask Amazon to call you.

If you choose to contact Amazon customer service by clickingtelephoneyou will see this screen.

Amazon customer service tips and how to contact Amazon (5)

(Video) Amazon Customer Care Number | Amazon Customer Care Se Kaise Baat Karen | Amazon Toll Free Number

ClickEdit elements or detailsto return to the previous screen if you have entered any data incorrectly. Otherwise, click the dropdown labeled "Country" and select the country you're calling from, click the boxes labeled "Your Number" and enter your phone number, then clickCall me nowAn Amazon customer service representative should call the phone number you provided and guide you through the troubleshooting process.

7. If you selected chat, start a chat with a representative.

If you choose to contact Amazon customer service by clickingchatyou will see this screen.

Amazon customer service tips and how to contact Amazon (6)

Click the box labeled "Name" and enter your name, click the box labeled "Email" and enter the email address you use for your account, then click the box labeled "How can we help you today?" and enter a more detailed explanation of the problem. Then clickStart a conversationto start sending quick messages back and forth with a customer service representative to resolve the issue.

4 Amazon Customer Service Tips

Although there are stories of dissatisfied Amazon customers online who feel they have been mistreated by Amazon's customer service team, the general consensus is that Amazon's customer service department is actually one of the best among major companies. online today, with an overall customer satisfaction rating of around 87%, which is much better than some competitors likeebay.comwho has a notoriously lax approach to customer service.

With that being said, there are a few things you can do to make your appointment with Amazon customer service as smooth as possible if you ever need to contact them.

1. Use a supervised contact process from the beginning – it will make life easier for everyone.

As we stated above, calling Amazon's toll-free customer support number may be the fastest way to contact customer service, but it is definitely not the most efficient way. By logging in and using the guided contact process, your customer service representative will have all the information they need about you to help resolve your issue right in front of them when you contact them.

2. Provide as much information as possible and be as detailed as possible in your explanations.

Following up on the point above, please provide as much detail as possible about your issue as you proceed through the Contact Guide process. This will help the customer service representative you connect with narrow down the problem and offer a solution more easily.

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3. Be patient and courteous with customer service representatives.

We know it's hard to stay calm when things go wrong, but remember that customer service is not the source of your problem; this is the shipping department, the courier company, or the third-party seller (if you bought from one of them). Staying connected and staying calm is the only way you will help a customer service representative fix the situation.

4. If you purchased from a third-party seller, please contact them as well.

You may want to contact the retailer first before attempting to contact customer service. The retailer can explain the problem, or at least provide information that the retailer can pass on to a customer service representative to help resolve the problem.

And this is how you contact Amazon customer service. Remember that Amazon wants to help you solve your problems, its reputation depends on it! If your issue is security related, consider reading our article on this to stay safe when using amazon.

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What is the best way to contact Amazon customer service? ›

Contact an Amazon representative by calling 1-888-280-4331. This number operates 24/7. Email: Amazon's customer service email address is, but as Insider reports, the e-commerce company prefers to handle support via live chat or phone.

How do I answer Amazon customer questions? ›

On a product page, scroll to the "Customer Questions & Answers" feature. Enter your question in the text box and click "Ask". How do I answer a question? To answer the questions, click "See all questions & answers" and choose questions you can answer from "Unanswered questions" feature in the right column.

How do I escalate Amazon customer service? ›

If you would like to speak to us, please feel free to call 1800-1200-1571 (Applicable only when calling from within India).

Does Amazon have an 800 number for customer service? ›

For instructions on how to obtain service under this limited warranty, contact customer service at 1-866-216-1072, or, alternatively, go to Customer Service will ask you questions to determine your eligibility under this limited warranty.

Does Amazon provide customer service? ›

Any customer inquiries will be directed to Amazon Customer Service. We will provide 24/7 support for your customers via multiple platforms. In special circumstances, we will reach out to you to resolve a problem. In these cases you will receive an email from Amazon.

Is Amazon known for customer service? ›

Amazon is customer-centric and is driven by the core value of 'Customer Obsession'. Its mission to be Earth's most customer-centric company requires it to keep innovating, keep expanding its products and services and its reach.

How do you answer a customer question? ›

How to reply to a customer request: 7 tips
  1. Ensure that you have all information you need to respond. ...
  2. Avoid unnecessary complexity. ...
  3. Use the language of the customer. ...
  4. Ask questions in a polite and professional manner. ...
  5. Follow the three S's when asking a question. ...
  6. Use formatting for important information. ...
  7. Always proofread.
Mar 19, 2018

Where to find Amazon answers? ›

To search the Questions & Answers you would scroll down the main item page to Customer Questions & Answers and then click on "See all answered questions." On the next page on the right hand side there is a "Search Questions and Answers" box.

Can I call Amazon with a question? ›

Call Amazon customer service

Amazon's customer service phone number is 1-888-280-4331, and that number is live 24 hours a day, seven days a week. Like most major retailers, Amazon prefers that you use one of its automated customer support methods.

How do I escalate a problem on Amazon? ›

If your concern/issue is not addressed satisfactorily by our business development managers, you can reach out to our escalation desk via email. You can write to and we will respond to you within 7 business days from receipt of your email.

How do I get to Amazon chat? ›

To chat with Amazon customer service, go to and click Help with something else > Something else > I need more help. Then you can type a question into the text box at the bottom of the pop-up chat window and click Send or hit Enter on your keyboard.

How do you escalate a customer service call? ›

The most effective call escalation procedures involve showing empathy for the customer. Everyone wants to be heard and understood, and showing empathy almost always calms down even the angriest person. Agents show empathy by saying phrases like: I understand your frustration.

What is 8662161072? ›

866-216-1072 @ Try checking your spelling or use more general terms. Top of page. Find a Gift. Gift Cards.

How do I email Amazon customer service? ›

Customers can also access Amazon's customer service website or mobile app to find answers to frequently asked questions and contact customer service via email Amazon also offers a live chat feature, allowing customers to get real-time help from customer service representatives.

What is the account number on Amazon? ›

To login select: My/Account / Console- then the My Account option: Once logged in you will be taken to the Manage Your Account screen. Your account number is a 12 digit number located beneath the Sign Out link.

How does Amazon handle customer complaints? ›

They address their customers by name (and introduce themselves as well), apologize for the inconvenience, and listen attentively to the issue at hand. Not only do they listen, they work hard to understand the nature of the complaint, and the distress the issue has caused the customer.

Does Amazon have customer loyalty? ›

From leadership decisions, to company goals and objectives, Amazon's commitment to unparalleled customer service is, in its own way, a commitment to customer loyalty. Every action and every decision the e-retailer makes is on behalf of the customer.

Are customers satisfied with Amazon? ›

1 for value and selection in the latest American Customer Satisfaction Index (ACSI) The ACSI is an objective measure of customer satisfaction.

What is Amazon's biggest customer? ›

With 356 billion U.S. dollars in net sales, the United States were Amazon's biggest market in 2022. Germany was ranked second with 33.6 billion U.S. dollars, ahead of the UK with 30 billion U.S. dollars.

How many customer service agents does Amazon have? ›

Amazon's Contact Centers

Our contact centers have more than 100,000 customer-service associates in 32 countries who support millions of customers in dozens of languages.

Who is Amazon's customer base? ›

Amazon target market demographic: Most of Amazon's customers are millennials, but a large percentage of older generations also use the platform. Many countries have also embraced Amazon as their go-to online shopping destination, making it a global marketplace.

What is customer service best answer? ›

"Customer service means listening to customers and helping them resolve their issues quickly.

What is good customer service answer? ›

What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.

How should a customer service answer a call? ›

Answer with a professional tone

This introduction may sound something like this: “Hello, good (morning/ afternoon/ evening)! Thank you for contacting _____, my name is _____.” Continue by asking your customer how you can be of assistance. This will show them that you are happy and ready to initiate the call.

What is Amazon answers? ›

This is a genuine contact from a potential buyer that has looked at the product. The message is sent to all sellers listing on the item.

Where are the asked questions on Amazon? ›

What are Customer Questions on Amazon? Customer Questions also known as product questions or seller questions on Amazon are questions that customers can ask the seller about their product on the listing page. The Customer Questions and Answers section can be found towards the bottom of a product detail page.

What is Amazon Q&A? ›

Customer Questions & Answers allows you to connect with other customers to ask or answer questions about products. You can ask questions about a product or use your own expertise to answer other customers' questions.

Can I call Amazon and talk to a person? ›

How do I contact Amazon's customer service?How do I contact Amazon's customer service? To chat with a customer service representative, visit Contact Us, select Something else then select I need more help. If you need help over the phone, select Request a phone call from the customer service chat.

Can I respond to an answer from Amazon? ›

Amazon has a 30-day limit for responding to questions, but you should aim to respond as quickly as possible—within a day, ideally—so that you don't lose out on the sale.

Does Amazon have 24 7 customer service for employees? ›

Through phone and chat, we're on a mission to help both current and former employees. We're available 24 hours a day, 7 days a week, offering accurate and timely answers to a broad range of questions. We're one of the world's largest HR contact centers, and we engage with more Amazonians than almost any other team.

What is Amazon escalation team? ›

Let's start at the very beginning. The escalation process allows Amazon sellers to get their Plan of Action reviewed by a team higher up in Amazon's ecosystem. The idea is that these teams may spot something that Seller Performance or Product Quality have missed, giving sellers another shot at being reinstated.

Is 888 280 4331? ›

What is the phone number. Amazon's customer service number is 1-888-280-4331 and the number is accessible 24/7, 7 days a week. As with most big retailers Amazon recommends you utilize any of their automated customer service methods.

How do you handle escalated customer complaints? ›

Here are five best practices your customer success team should use during customer escalations.
  1. #1: Listen to the Customer.
  2. #2: Put Yourself in the Customer's Shoes.
  3. #3: Understand a Customer's Value to Your Business.
  4. #4: Route Customers to the Right Person From the Start.
  5. #5: Close Each Escalation Within 30 Days.

What is live chat customer service? ›

What is live chat support? Live chat support is a way for customers to have real-time, back-and-forth conversations with support agents. Using live chat software embedded on a company's website, customers can send their questions to a person who can quickly reply to them in the same small window.

How do you send a message to seller on Amazon? ›

On the product detail page, select the name of the seller. (iii) select Ask a question. Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form. Your message will be sent to the seller via the Buyer-Seller Messaging Service.

How to delete your Amazon account? ›

To permanently delete your Amazon account, go to the Close Your Amazon Account page, enter your password then click on “Sign-In”. Tick the box next to “Yes, I want to permanently close my Amazon Account and delete my data”, then click on “Close My Account”.

What are 3 de escalation techniques? ›

Use the strategies below to de-escalate a situation:
  • Listen to what the issue is and the person's concerns.
  • Offer reflective comments to show that you have heard what their concerns are.
  • Wait until the person has released their frustration and explained how they are feeling.

How do I request escalation? ›

I would like to escalate my complaint and request that someone responds to me immediately. You can contact me at any point at (insert contact details). I expect to hear from you by (insert date).

When should you escalate problems in customer service? ›

A customer issue may need to be further escalated if the consumer's needs cannot be satisfied with the available resources of the customer service department. If no commonality can be found and the consumer still requires a more appropriate solution, the issue may need to be escalated up the chain of command.

What is 206 922 0880? ›

I just had a call from Amazon customer service phone number 206-922-0880. The rep was calling on behalf of a customer regarding an FBA item that was damaged upon receipt. The rep wanted to know if I could assure that a replacement item wouldn't be damaged.

What number is 1866 216 1072? ›

They will call you within minutes. To call them: U.S. and Canada: 1-866-216-1072 Spanish Support: 1-866-749-7538 International: 1-206-266-2992 . Helpful ?

Why am I getting charged 14.95 from Amazon? ›

$ 14.95 (plus applicable sales tax)

Audible will charge your default Amazon card to avoid any distractions to your service and benefits, including: 1 credit a month, good for any title to purchase and keep. The Plus Catalogue—listen all you want to thousands of Audible Originals, podcasts, and audiobooks.

Does Amazon have an email service? ›

Amazon Simple Email Service (SES) is a cost-effective email service built on the reliable and scalable infrastructure that developed to serve its own customer base.

How do I find my Amazon phone number? ›

Tap on the three dots in the upper left corner of the page. Next, select “Your Account.” Choose the “Login and Security” option. Next to where it says phone number, tap “Edit.”

Do I need a phone number for my Amazon account? ›

Providing a mobile phone number when creating an account is optional. When you provide your mobile phone number, you can use it to sign up for different types of mobile communications from Amazon, such as delivery status updates by text.

Where is my account in Amazon? ›

To manage your Amazon account on a mobile device: In your Amazon shopping app, go to Menu. Go to Settings and select Switch Accounts. Click on Manage to sign out or add an account.

Can you talk to a live person at Amazon customer service? ›

To chat with a customer service representative, visit Contact Us, select Something else then select I need more help. If you need help over the phone, select Request a phone call from the customer service chat.

Is 888 280 4331 Amazon? ›

Because your order was fulfilled by Amazon's FBA services, you will have to contact Amazon customer service to ask about the delivery issues. You can reach them by calling 1 (888) 280-4331 or through the Amazon's website (linked below).

Is Amazon having problems today? ›

No recent issues

All dates and times are reported in Pacific Daylight Time (PDT).

How do I talk to Amazon on chat? ›

How do I live chat with Amazon customer service? To chat with a customer service representative, visit Contact Us and select Start chatting.

What number is 1 888 288 4331? ›

Secondly, make sure you call Amazon's actual customer support number, 1 (888) 280-4331.

What number is 800 388 5512? ›

The Amazon customer service number for Account Issues is +1-800-388-5512. (USA and Canada.) If you're outside of North America, use this number instead: +1-206-922-0880. (Beware that international charges may apply.)

What is Amazon one time number? ›

An OTP (One-time password) adds an extra layer of security to your packages. It is a six-digit number sent to your registered email address and mobile after the item is shipped. If your order is being delivered with an OTP, you will need to share the OTP with the delivery driver.

Why does customer service take so long? ›

There's a delicate balance between how annoyed a company can allow its customers to be and how much the company is willing to pay to mollify those customers. So call centers use historical data and fancy algorithms to forecast the number of calls they expect, and then try to staff as closely to that as possible.

Can you call Amazon customer service on weekends? ›

Contact us by phone

Daytime phone support: Our normal business hours are Monday to Friday 8:00 AM - 10:00 PM ET and Saturday and Sunday 10:00 AM - 8:00 PM ET.

Does Amazon have a human resources department? ›

Amazonians helping Amazonians

We're one of the world's largest HR contact centers, and we engage with more Amazonians than almost any other team. This means we know the size, depth, and breadth of our employee needs. We work to improve their experiences by challenging broken processes.

What is causing problems at Amazon? ›

Unrealistic expectations, low pay, and excessive injuries are leading to skyrocketing turnover rates at Amazon warehouses in New Jersey, according to a new report released Thursday by a worker advocacy group.

What are some problems with Amazon? ›

Make sure you understand these potential Amazon problems before you shop.
  • Amazon Prime is not cheap. ...
  • Amazon doesn't always offer the best deal. ...
  • You can't personally inspect Amazon produce. ...
  • It's hard to identify counterfeit products. ...
  • Reviews are sometimes misleading. ...
  • It's not always the most convenient choice.
Apr 3, 2023

Why doesn t Amazon work on my phone? ›

Update your phone's operating system

If you have pending iOS or Android OS updates waiting, there could be a conflict with the Amazon app. To eliminate any potential glitches with the OS, it's a good idea to make sure your mobile device is completely up to date.


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